Privacy Policy
Last updated 18 October 2026.
Who we are
UpHealth Advisory is a trading name of UpHealth Services Pty Ltd (ABN 19 676 532 960). We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
When you contact us or book a call, we collect:
- your name, role and organisation
- your email address and (optionally) phone number
- the number of homes you operate, your state and the services you're interested in
- anything you choose to include in your message
Our enquiry form does not ask for resident or personal health information, and we ask that you don't include it.
Why we collect it
We use your information to respond to your enquiry, arrange a discovery call, prepare a proposal and, if we work together, deliver our services. We will not use it for unrelated marketing without your consent.
Client data during engagements
Where an engagement requires access to roster, payroll, funding or clinical information, we agree how that data is shared, stored and returned or destroyed in writing before work starts. We sign a non-disclosure agreement on request.
Storage and security
Information is stored with reputable service providers, including Vercel (website hosting) and our email provider, which may store data outside Australia. We take reasonable steps to protect it from misuse, loss and unauthorised access.
Disclosure
We do not sell or rent your information. We only disclose it to service providers who help us operate, where required by law, or with your consent.
Access and correction
You can ask to access or correct the personal information we hold about you by emailing admin@uphealthadvisory.com.au. We'll respond within a reasonable time, usually 30 days.
Complaints
If you have a privacy concern, contact us at admin@uphealthadvisory.com.au. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Cookies and analytics
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