Built by people who run aged care
Specialist funding, workforce and quality expertise for providers who don't have a head office full of it.
About Jack Nguyen
Jack Nguyen is a Registered Nurse and residential aged care leader who helps providers protect their funding, meet their workforce obligations and demonstrate compliance with the strengthened Aged Care Quality Standards.
Jack has over 10 years of leadership experience in residential aged care. His roles have included Clinical Manager, Facility Manager, Nurse Unit Manager and Operational Manager, and senior leadership as Director of Care and Executive Clinical Operational Manager. He has worked through every major funding and regulatory reform of recent years, from ACFI to AN-ACC, and from the introduction of mandatory care minutes to the new Aged Care Act 2024.
His work focuses on the issues that most directly affect a home's sustainability and its standing with the regulator: AN-ACC classification and funding, care minute compliance and rostering, clinical risk, and readiness for Commission audits and monitoring.
Jack founded UpHealth Advisory to give small and mid-sized providers access to the same operational and regulatory expertise that large groups maintain in-house. He delivers it through practical, fixed-fee engagements.
Experience providers can rely on.
Jack's advice is grounded in work he has delivered as an operational leader.
Regulatory response
Led the preparation of responses to Aged Care Quality and Safety Commission monitoring findings, including evidence-based improvement actions.
Audit readiness
Contributed to registration renewal audit preparation using the Commission's Audit Evidence Collection Tool under the strengthened Quality Standards.
Funding
Reviewed AN-ACC classifications and forecast funding outcomes across multiple homes.
Workforce and care minutes
Prepared workforce budgets and analysed RN and total care minute performance to inform rostering decisions.
Clinical governance
Designed clinical risk registers for high-impact, high-prevalence risks, post-incident review processes and an annual RN/EN medication competency assessment.
Data and tools
Built practical dashboards and tools that turn roster, funding and clinical data into decisions for frontline leaders.
Funding, workforce and quality — in one view.
- Funding
- AN-ACC classification accuracy, reassessment planning, funding forecasting; ACFI background
- Workforce
- Care minutes compliance (total and RN), roster design, skill mix, workforce budgeting
- Quality and compliance
- Strengthened Quality Standards, gap analysis, evidence mapping, registration renewal audits
- Regulatory response
- Monitoring reports, non-compliance findings, continuous improvement plans
- Clinical governance
- Incident management and SIRS, medication safety, falls and pressure injury risk, committee reporting
- Clinical specialty
- Dementia care, aged psychiatry, behaviour support and restrictive practices
From Jack
“I've spent my career on the floor and in the leadership meetings of residential aged care. I know how quickly funding, staffing and compliance pressures compound — and how much difference the right plan makes for residents and staff. I started UpHealth Advisory to help providers get ahead of those pressures, with honest advice and work that holds up when the Commission visits.”
Jack Nguyen RNFounder & Principal Consultant
What guides the work.
- Respect for older peopleThe reason any of this matters.
- Honesty with clientsWe'll tell you if we're not the right fit.
- Practical solutionsBuilt for the staff and budget you have.
- Continuous learningThe sector keeps changing. So do we.
Work with Jack
If you're facing an upcoming audit, a Commission finding, or pressure on funding and care minutes, a short conversation is the best place to start.