Protect your funding. Pass your audit. Keep care at the centre.
Hands-on support with AN-ACC, care minutes and the strengthened Quality Standards — from a clinician who runs aged care units every day.
- Fixed fees, agreed upfront
- Tools you keep
- Victoria & Australia-wide
Illustrative example of the tools we hand over. Not client data.
Smaller providers carry the same regulatory load — without the specialist teams.
Funding, workforce and quality are now tied together. When one slips, the others follow.
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01
Care minutes are costing you.
Since 1 April 2026, metro homes that miss their total or RN care minute targets lose part of their AN-ACC funding.
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02
Your renewal audit is coming.
Registration renewal is assessed against the seven strengthened Quality Standards — and the evidence has to be there on the day.
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03
Funding doesn't match acuity.
When AN-ACC classifications lag behind residents' real needs, you are delivering care you are not funded for.
The rules changed. The margins didn't wait.
The Aged Care Act 2024 and strengthened Standards took effect on 1 November 2025. Funding for metro homes is now linked to care minutes.
Total and RN care minutes per resident, per day — the sector-wide targets.
Maximum AN-ACC funding a metro home can lose per resident, per day, for missing care minute targets.1
Of homes recorded an operating loss in the nine months to 31 March 2026.2
Strengthened Quality Standards your renewal audit is assessed against.
1 The Weekly SOURCE, from 1 April 2026. 2 StewartBrown, via Inside Ageing. Targets and Standards: Department of Health, Disability and Ageing; Aged Care Quality and Safety Commission.
Five fixed-fee packages. One connected view.
Start with one home and one problem. Every package has a clear scope and fee, agreed before we begin.
Compare all servicesAN-ACC Funding Health Check
Find the gap between the care you deliver and the funding you receive.
- Classification review against current care needs
- Prioritised list of residents for reassessment
- Funding forecast model you keep
Care Minutes Recovery Plan
A realistic roster plan to hit your targets and protect your AN-ACC funding.
Learn moreRegistration Renewal Readiness
Gap analysis, evidence mapping and a mock audit against the strengthened Standards.
Learn moreCommission Response Support
Clear, evidence-based responses and improvement plans when the Commission raises concerns.
Learn moreCompliance Solutions
Targeted fixes for the issues auditors find most: restrictive practices, medication safety, incidents, clinical risk and governance.
Learn moreWhat auditors are finding — and how to fix it
Published Commission reports show the same problems again and again: chemical restraint without consent, medication incidents that are never investigated, and remediation that looks good on paper but doesn't change practice. See what went wrong, and what fixing it actually takes.
- Public sector case"We didn't know it was a chemical restraint"Antipsychotics prescribed without a diagnosed condition, and no informed consent.
- Public sector caseIncidents reported, never investigatedTwo consecutive years of failing the same requirement.
- Public sector caseThe fix that didn't stickA redesigned register, but staff still couldn't explain what counts as a restrictive practice.
Operators, not just advisors.
We spend our weeks on rosters, AN-ACC reviews and Commission findings — so our advice is built for the staff and budget you actually have.
We work on the floor.
Our advice comes from running units, rosters and funding reviews — not from a slide deck.
Funding, workforce and quality in one view.
Care minutes, AN-ACC and the Standards are connected. We treat them that way.
Tools you keep.
Every engagement leaves you with dashboards and templates your team can keep using.
Fixed fees, clear scope.
You know the cost and the deliverables before we start.
Three steps. No open-ended billing.
- 1
Discovery call (free, 30 min)
We understand your homes, your pressures and your timeline.
- 2
Fixed-fee proposal
Clear scope, deliverables and dates. No open-ended hourly billing.
- 3
Deliver and hand over
We do the work with your team, then hand over the tools and a plan.
Jack Nguyen RN — a Registered Nurse and aged care leader, not a generalist consultant.
Founder & Principal Consultant, UpHealth Advisory · About Jack
- Registered Nurse (AHPRA registered)
- Master of Health Leadership and Management (UNSW Sydney)
- Over 10 years in residential aged care leadership
- Specialist experience: dementia care, aged psychiatry, AN-ACC, care minutes, Commission monitoring responses
Not sure where to start?
Tell us what's keeping you up at night. We'll tell you honestly whether we can help — and what it would take.